Shipping:

Delivery Timeline

    •    Domestic Shipping (India):

    •    Standard Delivery: 21 business days.

    •    International Shipping: 30 business days.

    •    Delivery timeline varies depending on the destination and customs clearance.

Shipping Charges

    •    Shipping is free for domestic orders.

    •    International shipping charges will be calculated at checkout.

Tracking Orders

    •    Once your order is shipped, you will receive a tracking number via email or SMS.

Returns:

Eligibility for Returns

    •    Returns are only accepted if the product is found damaged or defective upon delivery.

    •    Personalized or customized jewellery cannot be returned.

    •    You must notify us within 72 hours of receiving the product for a return request.

Process for Returns

    1.    Email us at vivantabyjayshreetotla@gmail.com with the order details and photos of the damaged product.

    2.    Upon approval, the product must be returned in its original packaging within 7 days.

Refund Policy

    •    Exchange will be processed once the product is received and inspected by our team.

    •    Refunds will be credited to the wallet within 7-10 business days

We advise routinely dusting your items with a gentle cleanser to preserve its look. Periodically, it may need to be softly wet with a mild detergent solution.